Frequently Asked Questions
How do I get started with Faden Design Studios on a project?
Simply tell us what you’re looking for, have an idea of what your budget is for the project, and tell us when you’d like it by. We will be happy to work up a preliminary quote for you, and we can discuss from there.
All pricing, quotes and shipping costs are in USD.
What payment methods do you accept?
Faden Design Studios uses PayPal to handle all transactions. Even if you do not have a bank account linked to a PayPal account, you can make payments through the service using your credit card. Because of this, we happily accept all credit cards, as well as PayPal.
How much of a deposit do you require?
A 60% non-refundable deposit is required before work can begin on your piece.
When will my garment be shipped to me?
Before Faden Design Studios will ship any completed garment, the remaining balance on the project is due. This balance is the second half of your garment’s amount, plus shipping fees, and may also be split into 2 or 3 invoiced payments.
Items will not be shipped until final payments are received.
I need something fast! Do you offer "rush" orders?
If you need a commissioned piece faster than our standard make time, please let us know! Because each piece is handmade we do charge a rush fee, in addition to the price of the garment/ item + plus shipping costs. Rush fees are at our discretion; please contact us to confirm that rush is available for your project.
Please click here for an in-depth explanation of our rush fees, and examples.
How do you ship your garments?
All items will be shipped USPS, generally Priority, with tracking and 3rd party insurance or USPS insured. If you would prefer a different carrier, we are flexible.
Signature confirmation will be included on all items worth $200 or more. This may require you to make a trip to the post office, but insures that your valuable purchase makes it into your hands.
You will be sent tracking information once a shipping label has been created.
We ship USPS Priority International, insured. We have had good luck with Priority arriving within 2 weeks around the world, but please understand that in some cases shipping times can be as long as 4-6 weeks. In the event that you need the item by a certain time, we would be happy to upgrade to Express International (the only USPS international shipping option with guaranteed delivery time), for an additional cost.
I'm not in the US. What about Customs?
International customers are responsible for any duty fees incurred at customs in their country. In some countries, these can be as much as 25% of the item price, so please familiarize yourself with your country’s duty fees, VAT, etc. Under no circumstances will a package be marked “gift.”
Will I need to travel to you for fittings?
All of our work is done from our studio near Houston, Texas. In-person fittings are not required as we have an extensive list of required measurements for every project. In 99.9% of all cases, the final garment fits perfectly and no alterations are ever needed. Because of our exacting requirements regarding measurements, no refunds will be made due to incorrect measurements.
Please make us aware of any unique qualities of your figure that you feel we might need to know when making your pattern. For example, “I am short-waisted, I am petite, I have broad shoulders.” We will also ask for current front, side, and back photos so that we can see your shape, stance, and posture. These photos are best taken while wearing a tighter fitted shirt and shorts, yoga wear, or bathing suit. These images will NEVER be shared. Clients who wish to send photos, but obscure their face, should feel free to do so.
If you are local to the studio we can discuss in-person fittings.
What measurements will I need to provide?
Required measurements may vary slightly from project to project, but we usually ask that you provide all the measurements listed on our extensive list of required measurements for every project.
How long will it take to have a garment made?
All projects are taken on a first come, first served basis. We are happy to have your commission added to our production calendar once your full deposit payment (50% of the project total) has been received. Due to the nature of the hand work involved in making your items, make time varies and can take 6 weeks to several months from receipt of full deposit, based on the nature of your project and studio workload. The sooner we receive your deposit, the longer we have to work on your garment.
When will you procure the materials for my project?
Sourcing and procurement of all fabrics and trims are done after the receipt of full deposit, or as otherwise stated.
How will I know what's going on with my garment?
We do our best to keep our clients informed as to the progress of their garment by posting in-process images on Instagram and Facebook. We will be more than happy to “tag” you on this photos and answer any questions you may have on the progress of your garment.
My measurements have changed significantly, mid-project. What now?
As each pattern is draped and drafted by hand, fabrics treatments and embellishments and all fabrication is done solely by Faden Design Studios. Change requests to the garment, made by the client, after the deposit has been made (and construction begun) will be subject to additional fees. These fees are based on the changes requested, amount of time before original deadline, additional materials and labor.
Do you only create women's clothing?
No! While our focus is on women’s apparel, we have a number of very satisfied male clients as well.
I want something completely original, not a re-creation. Can you help me?
Of course! Faden Design Studios is a couture design house and we are more than happy to work with you on a custom garment. Please contact us and let’s start talking.
I'd like to return my custom piece.
All custom orders are non-refundable/non-exchangeable. If you want to return a garment because it does not fit you correctly, we will work with you to determine how best to remedy the fit.